Frequently asked questions

Profitroommod is an independent third-party shop that sells extension modules for the Profitroom hotel platform. We build and maintain modules that plug into your existing Profitroom account through the official Profitroom API, adding functionality that is not included in a standard Profitroom subscription — for example advanced revenue optimisation, additional OTA distribution channels, accounting-system integration and custom analytics dashboards.

Yes. Every Profitroommod module is an extension to Profitroom, never a replacement. You need an active, paid Profitroom subscription with API access enabled on your plan. Modules authenticate against your Profitroom account using your Profitroom API credentials and operate on top of your existing Profitroom data.

No. Profitroommod is a fully independent third-party company. We are not affiliated with, endorsed by or acting on behalf of Profitroom S.A. or any of its parent companies. Profitroom is a registered trademark of Profitroom S.A. Profitroommod builds modules that use the publicly available Profitroom API.

Sign in to your Profitroom account and go to Settings → Integrations → API Access (the exact path can vary between Profitroom releases). Generate a new API key and copy it immediately — Profitroom typically only reveals the full key once. Then paste it into your Profitroommod account settings. See our guide 'How to access your Profitroom account' for the full walk-through.

API access in Profitroom depends on your Profitroom subscription. Not every Profitroom plan includes API access by default. Contact Profitroom directly to confirm that your current plan includes API access, or to upgrade to a plan that does. Profitroommod cannot grant or change Profitroom API access — that is entirely controlled by Profitroom.

After you place an order you will receive a secure payment link by email within 5 minutes. Click the link and complete payment on the secure page. Modules are activated as soon as payment is confirmed. Billing is monthly — you will receive a new payment link each month, or your saved payment method will be charged automatically if you have set one up.

Every Profitroommod price is quoted in Euros (EUR). If you are based outside the Eurozone your bank may apply a currency conversion fee. Applicable taxes are shown at checkout based on your billing country.

Yes. If you are a VAT-registered business in the EU, provide your VAT number at checkout. We will issue a VAT-compliant invoice in the name of Profitroommod d.o.o. (PIB: 04456739, Crna Gora). B2B services supplied by a Montenegrin company to an EU VAT number are treated as reverse-charge transactions in most member states — check with your accountant for the treatment applicable in your jurisdiction.

Yes. You can cancel any module subscription at any time from your Profitroommod Client Area. Cancellation takes effect at the end of the current billing period. No cancellation fee applies. See the Refund Policy for pro-rata refund terms in the middle of a period.

Bundle pricing is available for orders of 3 modules or more. Get in touch at support@profitroommod.org before placing your order to request a bundle quote. The discount is applied as a credit on your next invoice.

We monitor the Profitroom API changelog and test every module against each Profitroom API release. When a breaking change is detected we update the affected module and ship a compatibility fix, typically within 48 hours of the Profitroom API change. You will receive an email notification if a module is temporarily unavailable due to an API update. No billing occurs during confirmed downtime caused by third-party API changes.

Your Profitroom API key is stored encrypted at rest with AES-256 inside the Profitroommod infrastructure. It is transmitted only over TLS 1.3. It is never shared with third parties, never logged in clear text and never visible to Profitroommod support staff. You can revoke access at any time by deleting the key from your Profitroommod account settings, which also immediately revokes API access for every active module.

Email support is available at support@profitroommod.org, Monday to Friday, 09:00–17:00 CET. Average first response is under 4 business hours. For getting-started support, in-app guided setup flows are available in your Client Area for every module. See also the Guides and Academy sections of this site for self-serve documentation.

Yes. You can connect several Profitroommod modules to the same Profitroom account using one API key. Inside your Profitroommod account settings the API key is stored once and shared across every connected module. For Multi-Site users, each Profitroom property needs its own API key — one key per Profitroom account.

Profitroommod modules read reservation and rate data from Profitroom through the API in order to execute each module's function (for example, generate rate recommendations or pre-fill guest-portal data). This data is processed transiently and is not permanently stored in Profitroommod infrastructure beyond the operational retention windows described in the Privacy Policy and the DPA. No guest payment-card data is ever accessed or stored.